Refund and Delivery Policy

1. What You Are Buying

Nefena is a fully digital service. Nothing is shipped, so there are no delivery charges and no delivery times in the physical sense. "Delivery" means the service becoming available in your account.

2. Delivery Times

• Site preview — generated on screen within about a minute of your request.
• Credit packs — added to your balance as soon as the payment is confirmed, normally within seconds.
• Publishing — usually completed the same day; you receive the live address.
• Domain names — up to 24 hours, depending on the registrar.
• Optional modules — added to your site immediately after purchase.
• Mobile app from a template — you see a preview on screen before paying; the usable address is sent immediately after payment.
• Mobile app generated for your idea — you see the plan (the screens and what each does) on screen before paying. Building starts after payment and normally completes within a few minutes; the app opens on your screen, its address is emailed to you, and it stays in your dashboard.
• Store publishing — not sold upfront on the site; it is quoted separately after we talk. Timing depends on Google Play / App Store review and can take up to 7 days, which is outside our control.

3. Who Handles Refunds

Dodo Payments, Inc. is the merchant of record for your purchase: they took the payment and they issue the refund. You can request a refund through us and we will arrange it, or you can contact them directly. Either way the money returns to the original payment method.

4. Your Statutory Right of Withdrawal

Depending on where you live, consumer law gives you a period in which you may cancel a distance purchase without giving a reason:

• EU / EEA, Switzerland, United Kingdom, Türkiye, Israel — 14 days
• South Korea, Brazil, Canada, China — 7 days
• Singapore — 5 days

An important exception applies to digital services. Under EU Directive 2011/83/EU (Art. 16(m)), the equivalent UK rules, and Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal is lost for digital content and services that are supplied immediately, once supply has begun with your express prior consent and your acknowledgement that you thereby lose that right.

In practice this means: once you spend credits to generate a site, that generation has been performed and cannot be withdrawn from. Once a site is published, the publishing service has been performed. Credits you have not used are a different matter — see the next section.

Custom apps work differently. A custom app is built after you pay, so supply does not begin at the moment of purchase. Until we start building it, you may cancel and get a full refund for any reason. Once building has started, the same already-supplied rule above applies — except that if we cannot deliver a working app, you are refunded in full regardless.

5. When We Refund

We refund in full in these cases:

• Unused credits — if you have not spent any of the credits from a pack, request a refund within 14 days of purchase and you get the whole amount back.
• We could not deliver — if a technical failure on our side prevents your site going live, the publishing fee is refunded.
• Duplicate or incorrect charge — refunded unconditionally, whatever the amount.
• Your custom app could not be built — if, after payment, your idea turns out not to be technically deliverable, you get the full amount back. We contact you; you do not have to ask.
• Store rejection — if the store rejects your app and it cannot be fixed, the publishing fee is refunded. The app itself remains yours.
• Unused hosting period — if you cancel, any period you have paid for but not used is refunded on request.
• A feature you paid for is withdrawn — if we discontinue something you bought, we refund the unused portion.

6. When We Do Not Refund

• Credits already spent — each generation makes a real, non-recoverable AI request that costs money at the moment you press the button.
• A site already published — the publishing service has been performed.
• Domain names — a domain is registered in your name at a third-party registrar and cannot be un-registered. It remains yours and you can transfer it to any other provider at any time.
• Dissatisfaction with AI output alone — AI results vary, which is why previews are free and you can regenerate before paying to publish. We may still refund at our discretion; ask us.

None of this limits your mandatory statutory rights. If the service is faulty, not as described, or not delivered, you keep the remedies your local consumer law gives you regardless of anything in this policy.

7. How to Request a Refund

Write to destek@nefena.com or use the contact page. Tell us the email address on the account and roughly when you paid; you do not need the transaction number. We reply within 3 business days.

Approved refunds are returned to the original payment method. Dodo Payments, Inc. processes them within 14 days of approval; how quickly the money then appears depends on your bank, typically 2–10 business days. That last step is outside our control.

8. Cancelling a Subscription

You can cancel hosting at any time from your dashboard. Your site stays online until the end of the period you have already paid for, and you are not charged again. Cancelling does not delete your account or your site data — you can republish later.

9. Contact

Son güncelleme: 10.08.2026